Refund policy

Refund & Return Policy

Last Updated: October 26, 2026

Thank you for shopping with Next Play Athletics. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Returns & Eligibility

We accept returns on eligible products within 30 days of the original delivery date.

To be eligible for a return:

  • Items must be unused, unworn, and in the same condition that you received them.

  • Items must be in their original packaging with all tags attached.

  • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

Certain items cannot be returned for hygiene, safety, or custom reasons. These include:

  • Gift cards

  • Final sale or clearance items

  • Customized or personalized athletic gear

  • Opened personal care or hygiene products (e.g., mouthguards, socks, or under-layer apparel)

3. How to Start a Return

  1. Email our support team at support@nextplayathletics.com with your Order Number and the reason for your return.

  2. Once your return is approved, we will send you instructions on how and where to send your package.

  3. Note: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for paying their own return shipping costs unless the return is due to our error (e.g., wrong item received or defective product).

  • Shipping Recommendations: We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items. We cannot guarantee that we will receive your returned item.

  • Shipping costs from the original order are non-refundable.

5. Damages, Defects, and Incorrect Items

Please inspect your order upon receipt. If your item arrives damaged, defective, or if you received the wrong item:

  • Contact us immediately at support@nextplayathletics.com within 5 days of delivery.

  • Include clear photos of the damage or incorrect item along with your order number so we can make it right quickly.

6. Exchanges

The fastest way to ensure you get the item you want (e.g., a different size or color) is to return the original item for a refund and place a separate purchase for the new item once the return is approved.

7. Refunds & Processing

  • Inspection: Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

  • Payout: If approved, your refund will be processed automatically to your original method of payment within 5 to 10 business days.

  • Processing Delays: Please remember it may take additional time for your bank or credit card company to post the refund to your account statement.

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us: